ACA – This system was ordered by Inter Partner Assistance Belgium. It supports the process of damage and assistance service provider management.

The system has been developed to satisfy the need for an automated and efficient system allowing for communication with field employees and end-to-end management of road emergency service requests. The system is composed of a core call center application used by operators, an application for mobile devices used by field employees and a reporting module. Communication between field employees and the main office is provided by a device featuring a GPS module and a cartographic application, which allows for exchanging data with the core application via GPRS or SMS. The system has improved communication between field employees and the main offices, as well as road emergency service management operations, which resulted in improved productivity and optimized use of human and hardware resources. Thanks to integration with the GPS module, the main benefits provided by the deployed system include easier and faster request management.

MaG – This system was ordered by AXA Assistance France for the purpose of supporting the process of managing insurance products and medical assistance.

It has been deployed by branches in Italy, Belgium, France, Panama and the USA. The system allows users to define products, which significantly reduces the time necessary to launch management operations for new contracts. It supports insurance policy registration and management, as well as benefit management, including the complete settlement cycle: from claim request registration, through its verification, benefit authorization, calculation of provisions, automated calculation of payment amount, acceptance of benefit amount, to generating payments and financial settling of payments. The time between claim registration and payment has been reduced thanks to more efficient claim processing. The workflow module allows users to control workflows between organizational units and system users, and ensures efficient task distribution. The system has also relieved operators from using printed documents at work.

MATIS – It is a group health insurance policy management system deployed at Inter Partner Assistance Belgium.

MATIS was designed as a support system for advanced management procedures and TPA (Third Party Administration) services, as well as any processes related to managing healthcare products provided by IPA. The key benefits provided by the system include streamlining customer support processes by automated management of agreements, policies and contracts, management of claims, recourse handling, and end-to-end management of debt collection processes.

MultiDeeM has been developed for Castrol Lubricants. Thanks to reports and multi-dimensional analyses, the system supports decision making. The system allows users to identify business process bottlenecks or products generating the biggest profit or loss, and more. MultiDeeM is based on a flexible architecture that allows for upgrading and upscaling the system, while maintaining its uniformity and quality. The system uses BusinessObjects and Oracle technologies. It has been deployed by BP in Poland and Russia, and currently it is being deployed in Ukraine.

LSK – It is a property damage settlement system, developed for Inter Partner Assistance Polska, and then deployed also at AXA Assistance in the Czech Republic.

The system provides an end-to-end support of the process of property damage settlement immediately after the event. It features an external damage adjuster and assessor collaboration module and allows for exporting and importing complete damage data and digital documentation at any stage of the damage processing operation. The LSK system has improved customer service operations and streamlined communication with customers and partners via the portal for insured persons, which provides useful forms and important information on the progress of damage processing.

WIND/DES – This system supporting debt collection processes was ordered by the Polkomtel mobile operator.

In relation to rapid customer base growth, the increasing value of overdue receivables became an urgent problem. WIND/DES supports soft, hard and judiciary debt collection processes. The system has significantly streamlined debt collection processes, which allowed the company to shorten the time needed to collect debts and greatly improved the efficiency of these operations. The use of proven IT solutions and an open, modular architecture accounts for the fact that the system provides flexibility of adding functional modifications. An option of defining debt collection scenarios allows users to tailor system functions to specific situations.

CSS – This Altkom system was ordered by BP Poland and Castrol Lubricants to support sales operations, improve customer service and streamline management of business relationships.

Customer Service System is an operational CRM solution. It is based on a data warehouse and a reporting system, and is a perfect tool for managing customer relations, designed for both large and small companies. It supports all customer contact phases, e.g. winning customers, signing agreements, sales, service, support, as well as debt collection and claim reporting and handling. Furthermore, the system supports sales representative management processes via the Internet and marketing activities. It is the state-of-the-art group work environment that provides complete insight into the company’s business operations by means of comprehensive reporting features.

Commission – This system supports processes of calculating commission payments on the basis of a defined model and calculation algorithms.

The system has been developed and deployed for the Polkomtel mobile operator. It has allowed the company to deploy and customize a valid commission model, compliant with the organization’s business expectations. The system generates operational reports on the basis of a commission settlement cycle, and therefore it supports sales, procedures of settlement, and management of individual partner branches, outlets and locations. Generated reports allow users to analyze sales trends and amounts paid in the form of commission. The entire Commission system has been designed and deployed by Altkom. It is based on Microsoft and Sybase technologies.

Concerto – AXA Assistance’s main office in France developed an IT system designed to provide end-to-end support for all types of assistance operations, in particular vehicle services.

AXA Assistance commissioned Altkom to tailor the existing system to local requirements and deploy and maintain the system in two branches: the German branch of AXA and IPA Poland. The project carried out in Poland and Germany required first of all tailoring the system to legal and fiscal requirements and aligning the rebilling module functionalities with the cost calculation methods used in a given country. Moreover, the project deployed in Germany entailed integration of Concerto with a banking and accounting system and implementation of interfaces used for further propagation of data into the banking and accounting system (FIBU) and Renault – EDR.

Agent Transferowy(Transfer Agent) – Creation of a new communication channel for PZU pension fund customers entailed integration of IT systems designed to interface with the new portal.

Since all the IT solutions deployed by the customer were stand-alone, monolithic applications with limited direct integration capabilities, the Message-Oriented Middleware has been deployed. The existing systems were gradually incorporated into the information workflow via the middleware, by means of appropriately defined adapters. The solution was implemented by using an MQSeries server, which reduced the complexity of the entire system, as well as the number of direct connections. The project has translated into lower costs of work scheduling, and improved usage of the existing systems. The total number of errors and failures in the entire IT infrastructure has also been reduced.

Zdalny Konfigurator(Remote Wizard) – An increasing number of cell phone users, and the resulting increase in the number of phones and models used, accounts for the fact that the PTC’s IT system used for automatic configuration could not provide sufficient performance.

The new system version was designed to support the increasing workload, but first of all its role was to provide advanced tools for configuring and managing the database of cell phone models and services provided to callers. The system was upgraded with mechanisms allowing for easy creation of new versions of the client application interface for virtual operators. This allows for creating versions of web applications that are completely tailored to the new segment of customers with minimum effort from application administrators. Zdalny Konfigurator (Remote Wizard) interfaces with multiple client systems, such as components for sending configuration SMSs, caller and service catalogues or integrated application monitoring systems. The delivered system satisfies the customer’s expectations in terms of quality and performance, and cutting-edge technologies and flexible solutions used to develop the system have significantly improved productivity of application administrators and customer care consultants.